[APPLY] Newmarket Technician Needed at NCR ATleos

NCR Atleos originally established as the National Cash Register Company in 1884 by John H. Patterson in Dayton, Ohio, has a rich history of innovation. The company initially gained prominence by manufacturing the first mechanical cash registers, revolutionizing transaction recording for businesses. Over the years, NCR expanded its product line to include computing systems, automated teller machines (ATMs) and point-of-sale terminals, solidifying its position as a leader in financial and retail technology solutions.​

In 1991, NCR was acquired by AT&T for $7.4 billion, becoming AT&T Global Information Solutions. However, this merger was short-lived; by 1996, NCR regained its independence and reinstated its original name.

The company continued to innovate, focusing on developing advanced technologies for the financial and retail sectors. In 2009, NCR relocated its headquarters from Dayton to the Atlanta metropolitan area, reflecting its commitment to growth and modernization.

A significant transformation occurred in 2023 when NCR announced a strategic reorganization to better serve its diverse clientele. This restructuring led to the creation of two separate entities: NCR Voyix and NCR Atleos.

NCR Voyix focuses on digital commerce solutions, catering to the retail and hospitality industries by offering point-of-sale systems, self-service kiosks and comprehensive software services. Conversely, NCR Atleos specializes in providing financial technology solutions including ATMs, digital banking platforms and payment processing services, primarily targeting banks and financial institutions.​

As of October 16, 2023, NCR Atleos operates as an independent public company, distinct from NCR Voyix. This separation allows NCR Atleos to concentrate exclusively on the financial services sector, delivering tailored solutions to enhance operational efficiency and customer engagement for its clients. The company’s leadership comprises seasoned professionals with extensive experience in financial technology, guiding NCR Atleos toward sustained innovation and growth.​

Throughout its evolution, NCR Atleos has maintained a steadfast commitment to innovation, adapting to the changing needs of the financial industry. From pioneering mechanical cash registers in the 19th century to developing cutting-edge digital banking solutions in the 21st century, the company’s legacy is marked by a continuous drive to enhance financial transactions and services globally.​

NCR Atleos is a globally recognized company headquartered in Atlanta, specializing in enhancing financial accessibility for institutions and businesses worldwide. With a dedicated team of approximately 20,000 professionals, the organization is committed to optimizing banking services, improving operational effectiveness and ensuring seamless self-service experiences for financial institutions and retail businesses across different regions.

• Position Title: Field Service Technician II
• Location: Newmarket, ON

As a Field Service Technician, you will become an integral member of our service support team, playing a crucial role in upholding our world-class customer satisfaction standards. Your primary responsibility involves acting as the first point of contact for customers within your designated territory, addressing technical concerns and providing solutions to ensure seamless service delivery.

This role requires effective and open communication skills, enabling you to interact with customers in a supportive and engaging manner.

Your problem-solving abilities will allow you to identify issues efficiently and determine the most appropriate solutions tailored to each unique situation.

As a Field Service Technician, you will:

• Respond to customer inquiries, diagnose technical concerns and troubleshoot problems efficiently.
• Implement preventative maintenance measures to prevent technical issues before they occur.
• Escalate unresolved concerns to the appropriate support teams when necessary.
• Serve as a brand ambassador for NCR Atleos, upholding the company’s reputation for excellence.

We are looking for individuals who excel at communication and customer interaction. You thrive in environments where problem-solving and proactive thinking are essential. Your ability to engage with customers, understand their technical challenges and offer effective solutions sets you apart.

Additionally, you should possess either formal technical training or significant experience working with technology systems including large servers, mainframe computers and imaging software.

If you find these responsibilities exciting and align with your skill set, this role could be a perfect fit for you!

Key Responsibilities

As a Field Service Technician II (FST II), you will be expected to:

• Provide onsite service and maintenance for electromechanical equipment including ATMs, self-checkout systems and related technology within your assigned service territory.
• Conduct hardware repairs, installations and routine maintenance.
• Manage network-related concerns, offer multi-vendor support and assist with software troubleshooting.
• Handle enterprise-level systems including peripheral devices, large-scale printers, communication networks and item processing sorters.
• Foster strong working relationships with customers and colleagues to enhance service efficiency.
• Adhere to customer Service Level Agreements (SLAs), ensuring high responsiveness and accuracy.
• Effectively document customer interactions, service calls and invoicing details to maintain a comprehensive service history.
• Act as an on-site technical expert, responding to customer issues, troubleshooting concerns and, when necessary, directing unresolved matters to the appropriate team.
• Perform routine system overhauls including unit replacements and modular swaps, while actively identifying preventative measures to enhance equipment longevity.

What People Say About You

• You are highly effective at communication, ensuring customer concerns are met with professionalism, empathy and efficiency.
• You value precision and thorough documentation, meticulously recording service interactions, expenses and customer inquiries.
• You are self-motivated and adaptable, thriving in an intensive, high-demand work environment.
• You possess strong organizational skills, allowing you to manage multiple service requests simultaneously.
• You are recognized for your problem-solving skills, identifying technical challenges and offering effective, timely solutions.

Qualifications and Requirements

To be eligible for this position, candidates must meet the following minimum qualifications:

• A high school diploma or equivalent certification.
• A valid and applicable Canadian provincial driver’s license (not a learner’s permit).
• A clean driving record that meets NCR Atleos fleet requirements.
• Must be either a Canadian citizen or a permanent resident (visa sponsorship is not available).
• A valid passport, allowing travel to the United States for training purposes.
• The ability to perform essential job functions including:
  • Frequent travel and extended driving periods throughout the workday.
  • Rotating work shifts including weekends and on-call availability.
  • Lifting and carrying equipment weighing up to 50 lbs. unassisted.
  • Performing physical tasks, such as bending, standing, sitting and reaching.
  • Utilizing fine motor skills and hand-eye coordination for equipment handling.
• A minimum of three years of relevant work experience (though additional experience is a plus).
• Technical certifications such as A+ Certification or equivalent experience.
• Proficiency in PC systems, basic electronics and computer networking (CISCO preferred).
• Hands-on experience with software installation, maintenance and troubleshooting.
• Familiarity with Microsoft Office Suite and Windows operating systems.
• Working knowledge of systems architecture, database management and networking.

What Sets You Apart

In addition to the basic qualifications, preferred candidates will possess:

• Exceptional flexibility and adaptability, ensuring seamless service even in challenging situations.
• A strong customer-first approach, prioritizing customer satisfaction and providing proactive solutions.
• Ability to work independently, demonstrating initiative and responsibility.
• A willingness to work nights, weekends, overtime and flexible shifts as necessary to meet customer needs.

Additional Information

• Dispatch-Based Role: Field Service Technicians will be dispatched daily based on service requests.
• On-Site Work: The position requires working at customer locations and NCR Atleos offices.

Equal Employment Opportunity (EEO) Statement

NCR Atleos is committed to fostering a diverse and inclusive work environment. The company follows an equal employment opportunity policy, ensuring that all hiring, training and promotional decisions are based solely on job-related qualifications, abilities and performance.

The company does not discriminate based on:

• Race, ethnicity or national origin.
• Religion, gender identity or sexual orientation.
• Age, disability, genetic information or medical conditions.
• Military or veteran status.
• Any other protected category under applicable laws.

Important Notes for Recruitment Agencies

NCR Atleos follows a strict hiring policy regarding third-party recruitment agencies. Only resumes submitted by approved agencies on the NCR Atleos preferred supplier list will be accepted.

If you are an unauthorized agency, please do not submit resumes directly to NCR Atleos employees or the company’s applicant tracking system. The organization does not assume responsibility for recruitment fees related to unsolicited resumes.

NCR Atleos has a comprehensive accommodation policy designed to support employees with disabilities. If you require specific accommodations due to a medical condition or disability, please contact Human Resources via email at AODA.Requests@ncratleos.com to ensure appropriate arrangements are made.