PricewaterhouseCoopers (PwC) is a global professional services network formed in 1998 through the merger of two accounting firms with deep historical roots: Price Waterhouse and Coopers & Lybrand. The origins of these firms date back to the 19th century; Samuel Lowell Price established his accounting practice in London in 1849 and William Cooper founded his own practice in 1854, which later became Cooper Brothers.
These firms evolved over the years, merging with others and expanding their services, culminating in the creation of PwC.
PwC operates as a network of member firms, each of which is a separate legal entity. These firms are independently owned and operate under the PwC brand, providing services such as audit and assurance, consulting and tax advisory. The global network is coordinated by PricewaterhouseCoopers International Limited, headquartered in London, England. As of 2024, PwC employs approximately 370,000 people across 149 countries, making it one of the largest professional services networks in the world.
Throughout its history, PwC has been involved in significant developments within the accounting and consulting industries. In 2014, PwC acquired Booz & Company, a notable strategy consulting firm, which was subsequently rebranded as Strategy;. This acquisition enhanced PwC’s consulting capabilities, particularly in the realm of strategic advisory services. Additionally, PwC has demonstrated a commitment to technological advancement and innovation, investing in areas such as digital transformation and artificial intelligence to better serve its clients in an evolving business landscape.
Join the Operations Transformation team at PwC Consulting as a Manager and play a pivotal role in enhancing claims processes and operational efficiencies, particularly within the London Insurance Market.
This dynamic team has been at the forefront of significant growth over the past five years, with Operations Transformation identified as a key “Go To Market” offering for PwC Consulting’s future success.
We are seeking professionals with robust consulting experience and a strong background in operations transformation within the insurance industry.
Our vision is to establish the Operations Transformation practice as a market leader. We aim to achieve this by delivering iconic projects and industry-specific solutions that include:
- Cost Transformation and Process Excellence: Streamlining operations to reduce expenses and improve efficiency.
- Productivity and Capacity Enhancement: Empowering people, processes and technology to achieve more.
- Intelligent Operations: Incorporating automation, workflow orchestration and advanced analytics.
- Accelerated Digital Transformation: Leveraging cutting-edge digital tools to revolutionize processes.
Position Overview
Role: Manager in Operations Transformation, Insurance/London Market
Sector: Insurance, focusing on claims within the London Market
Focus: Enhancing operational efficiency and implementing innovative claims solutions
What Your Days Will Look Like
- Claims Transformation:
- Lead projects aimed at optimizing claims processes.
- Drive improvements in service delivery and client outcomes.
- Client Engagement:
- Oversee projects from inception to completion.
- Ensure client satisfaction by delivering measurable and impactful results.
- Stakeholder Interaction:
- Collaborate with brokers and underwriters within the London Market.
- Align transformation initiatives with key industry stakeholders.
- Practice Development:
- Contribute to the growth of the practice by recruiting, training and developing methodologies.
- Maintain a focus on enhancing claims transformation approaches.
This Role Is for You If
- Insurance Expertise:
- You have proven experience in operational transformation within the insurance industry.
- You possess deep knowledge of claims processes and improvements.
- London Market Knowledge:
- You are familiar with the systems, structures and stakeholders unique to the London Market.
- Technical Claims Handling:
- You bring hands-on experience managing claims across diverse business classes.
- Consulting Skills:
- You have demonstrated success in delivering operational improvements.
- You excel in managing and maintaining client relationships.
- Career Motivation:
- You are motivated to advance your career in management consulting.
- You have a particular focus on insurance claims transformation.
What You’ll Receive from Us
At PwC Consulting, we prioritize recognizing and rewarding your contributions while supporting you throughout your career and personal journey. Our benefits are designed to add value, promote well-being and acknowledge your efforts.
Here’s what you can expect:
- Flexible Working Arrangements:
- A hybrid work model that balances office, home and client-site commitments.
- Healthcare Benefits:
- Comprehensive private medical coverage.
- 24/7 access to a virtual GP for immediate medical advice.
- Volunteer Opportunities:
- Six days annually dedicated to volunteering for causes you care about.
- Much More:
- Additional benefits designed to enhance your career and personal life.
This position offers an exciting opportunity to work at the intersection of consulting, insurance and operations transformation. By joining the Operations Transformation team at PwC Consulting, you will not only advance your career but also make a meaningful impact on the insurance industry.
FAQs About PwC Consulting
What does PwC stand for?
PwC stands for PricewaterhouseCoopers, a global professional services network that offers services in audit, assurance, consulting and tax.
When was PwC founded?
PwC was officially formed in 1998 through the merger of two major accounting firms: Price Waterhouse and Coopers & Lybrand. However, the roots of these firms date back to the mid-19th century.
What services does PwC provide?
PwC provides a wide range of professional services including audit and assurance, consulting, risk advisory, tax advisory, strategy, digital transformation and legal services.
Where is PwC headquartered?
PwC is headquartered in London, England, with its global network coordinated by PricewaterhouseCoopers International Limited.
How large is PwC’s workforce?
As of 2024, PwC employs approximately 370,000 professionals across 149 countries, making it one of the largest professional services networks in the world.
What is PwC’s involvement in consulting?
PwC Consulting offers expertise in operations transformation, strategy consulting (through its Strategy& division), digital transformation and industry-specific solutions across various sectors including insurance, healthcare and technology.
What industries does PwC serve?
PwC serves a diverse range of industries including financial services, insurance, healthcare, technology, retail and energy, providing tailored solutions to meet their clients’ needs.
Is PwC involved in sustainability initiatives?
Yes, PwC is committed to sustainability and supports clients in achieving their environmental, social and governance (ESG) goals through specialized consulting and advisory services.
Does PwC offer career development opportunities?
PwC provides extensive training, mentorship and development programs for its employees. The firm emphasizes career growth, skill-building and leadership opportunities.
How does PwC embrace technology?
PwC invests heavily in digital transformation, automation and artificial intelligence to improve its services and help clients adapt to an evolving business landscape. Notable initiatives include partnerships with leading tech firms and the integration of advanced analytics tools.