$29.45/hr High Paying Customer Enquiries Assistant Job in New Zealand for Foreigners

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If you’re a foreigner looking to settle in a country with incredible work-life balance, stunning natural beauty, and a robust job market, New Zealand should be on your radar.

One of the most accessible and high-paying entry-level roles in New Zealand is the Customer Enquiries Assistant, currently offering up to $29.45 per hour — a rate that significantly exceeds the country’s minimum wage.

In this guide, we will explore everything you need to know about landing a Customer Enquiries Assistant job in New Zealand, especially as a foreigner in 2026.

This includes visa information, skills required, job responsibilities, top employers, and tips on how to secure the role.

Why Customer Enquiries Assistant Jobs Are High Paying in New Zealand

The Customer Enquiries Assistant role is now considered a high-demand occupation in New Zealand.

With the rise of remote services, e-commerce, and global customer bases, businesses require skilled individuals to handle customer queries efficiently.

Here’s why these positions offer high hourly wages:

  • Skill Shortage: New Zealand faces a shortage of bilingual and customer-service-savvy workers.
  • 24/7 Operations: Many international businesses operate round the clock, requiring flexible staff.
  • Value of Customer Retention: Companies now invest more in customer service to increase brand loyalty.

What Does a Customer Enquiries Assistant Do?

This job is more than just answering calls. Here’s what you can expect:

Task Details
Responding to Customer Queries Via email, phone, or live chat
Providing Product Information Help customers understand services or products
Handling Complaints Efficiently resolve issues while maintaining customer satisfaction
Updating Customer Records Using CRM tools like Salesforce or Zendesk
Upselling or Cross-Selling Recommending additional products or services

Who Can Apply? Requirements for Foreigners

If you’re a foreigner looking to work in New Zealand, there are specific eligibility criteria. Here’s a breakdown:

Visa & Work Permit

You will need one of the following:

  • Essential Skills Work Visa
  • Accredited Employer Work Visa (AEWV)
  • Working Holiday Visa (for eligible countries)
  • Resident Visa (Skilled Migrant Category)

Basic Criteria

  • Age: 18+
  • Language: Proficient in English (IELTS 6.0+ recommended)
  • Education: Secondary school certificate or higher
  • Experience: Preferred but not mandatory
  • Tech Skills: Familiarity with CRM software, MS Office, and online communication tools

Salary Breakdown: $29.45/hr (And Why It Matters)

Let’s break down what $29.45/hr means for you in NZD and USD:

Hours/Week Weekly Income (NZD) Monthly Income (NZD) Annual Income (NZD)
40 $1,178 $4,712 $56,544

In USD (approx. conversion):

  • Hourly: ~$18.00
  • Monthly: ~$2,880
  • Yearly: ~$34,560

This is significantly above New Zealand’s minimum wage of $22.70/hr (as of 2026), making it a top choice for skilled and semi-skilled foreign workers.

Skills to Succeed as a Customer Enquiries Assistant

To be hired — and more importantly, to thrive — in this role, you need the following:

  • Strong Communication Skills
  • Problem-Solving Abilities
  • Empathy and Patience
  • Attention to Detail
  • Multitasking
  • Tech Savviness

If you speak multiple languages, especially Mandarin, Hindi, Spanish, or Arabic, you’ll have an edge in the job market.

Benefits of Working as a Customer Enquiries Assistant in New Zealand

  • High Hourly Pay: $29.45/hr is a premium wage for a non-technical role.
  • Work-Life Balance: Enjoy flexible schedules and paid leaves.
  • Visa Sponsorship Opportunities
  • Opportunities for Promotion
  • Pathway to Residency
  • Remote Work Options

Top Companies Hiring Customer Enquiries Assistants in New Zealand

Company Location Perks
Air New Zealand Auckland Travel benefits, bonuses
Spark NZ Wellington Work-from-home options
Vodafone NZ Christchurch Multilingual roles available
Westpac NZ Auckland Full training provided
Countdown Supermarkets Nationwide Entry-level friendly

How to Apply (Step-by-Step Guide)

  1. Update Your CV: Align your resume with New Zealand’s standards. Include references.
  2. Write a Strong Cover Letter: Tailor it for each company.
  3. Use Job Portals:
    • Seek.co.nz
    • TradeMe Jobs
    • Indeed NZ
  4. Apply Directly on Company Websites
  5. Prepare for Interviews: Practice common customer service questions.

Do You Need a Degree?

No, you don’t need a university degree. However, having certifications like the following can boost your chances:

  • NZ Certificate in Contact Centres (Level 3)
  • Customer Service Training (Udemy, Coursera)
  • Communication Skills Certification

Jobs

  • High paying jobs in New Zealand for foreigners
  • Work visa New Zealand 2026
  • Customer service jobs remote
  • Immigration jobs New Zealand
  • How to get a job in New Zealand from overseas
  • No degree jobs New Zealand
  • Entry-level jobs New Zealand for migrants
  • Accredited employer visa jobs NZ
  • Jobs in New Zealand for Indians, Filipinos, South Africans
  • CRM software for customer service

Immigration Pathways for Customer Service Workers

The Accredited Employer Work Visa (AEWV) is the most popular route. Here’s how it works:

  1. Find a Job Offer from an Accredited Employer
  2. Apply for AEWV
  3. Travel to New Zealand
  4. Start Working
  5. Apply for Residency After 2 Years

Remote & Hybrid Work Options

Many customer service jobs are now remote-friendly, especially for companies in:

  • Fintech
  • E-commerce
  • Travel & Tourism
  • Telecommunications

This means you can work from home in Auckland, Wellington, Christchurch, or even Queenstown—while enjoying stable pay and career growth.

Career Growth: Where Can This Job Take You?

Today a Customer Enquiries Assistant, tomorrow a:

  • Customer Experience Manager
  • CRM Administrator
  • Sales Manager
  • Operations Supervisor
  • Team Lead

With experience and internal training, you could climb the ladder without ever needing a degree.

Tools You Should Be Familiar With

Familiarity with these tools will make your resume stand out:

  • Zendesk
  • Freshdesk
  • Salesforce
  • Intercom
  • Slack
  • Microsoft Teams
  • LiveChat

Pros and Cons of This Job

Pros Cons
High hourly pay Can be repetitive
No degree required May involve shift work
Good for foreigners High expectations from customers
Visa path Performance monitored closely
Growth opportunities May require weekend work

FAQs on High Paying Customer Enquiries Assistant Job in New Zealand for Foreigners

Job Overview

  1. What is the position about?
    • It’s a Customer Enquiries Assistant role focused on resolving customer queries and providing support.
  2. What are the working hours?
    • Typically 40 hours per week, but may vary based on demand.
  3. Is this position remote or in-person?
    • It can be either, depending on the company’s policy.
  4. What is the hourly pay?
    • The pay is $29.45 per hour.
  5. Are there opportunities for overtime?
    • Yes, overtime may be available and is paid at a higher rate.

Qualifications

  1. What qualifications are needed?
    • A high school diploma is usually required; a degree in communications or business can be advantageous.
  2. Is prior experience necessary?
    • Previous customer service experience is preferred but not always required.
  3. What skills should I have?
    • Strong communication skills, problem-solving abilities, and proficiency with CRM software.
  4. Are language skills important?
    • Yes, proficiency in English is essential; additional languages can be beneficial.

Application Process

  1. How do I apply for this job?
    • You can apply through the company’s website or job boards.
  2. What documents do I need to submit?
    • A resume, cover letter, and any relevant certifications.
  3. Will I have to attend an interview?
    • Yes, selected candidates will be invited for an interview.
  4. How long does the hiring process take?
    • Typically a few weeks depending on the company.

Training and Development

  1. Is training provided?
    • Yes, training is usually provided upon hiring.
  2. Are there opportunities for professional development?
    • Many companies offer workshops and training sessions.
  3. Can I advance in this role?
    • Yes, there are potential paths to higher positions like team leader or manager.

Work Environment

  1. What is the work environment like?
    • It is generally fast-paced and customer-focused.
  2. Will I be working in a team?
    • Yes, collaboration with a team is a common aspect of the job.
  3. What tools will I be using?
    • CRM software, email, and phone systems.

Visa and Relocation

  1. Do I need a visa to work in New Zealand?
    • Yes, foreign workers usually require a work visa.
  2. Can the company assist with the visa process?
    • Many companies provide support or guidance with visa applications.
  3. Is relocation assistance provided?
    • This varies by employer; some may offer relocation packages.

Salary and Benefits

  1. What benefits come with the job?
    • Benefits often include health insurance, paid leave, and retirement plans.
  2. Are bonuses available?
    • Performance-based bonuses may be offered.
  3. Is there a probation period?
    • Yes, usually a 3-6 month probation period.

Work-Life Balance

  1. What is the expected work-life balance?
    • Employers typically encourage a healthy work-life balance.
  2. Are there flexible working hours?
    • Flexibility may be available based on company policy.
  3. Can I work part-time?
    • Some companies may offer part-time roles.

Cultural Considerations

  1. What is the work culture like in New Zealand?
    • New Zealand has a friendly and inclusive work culture.
  2. Are there cultural differences I should be aware of?
    • Understanding local customs and communication styles is important.

Performance and Feedback

  1. How is performance evaluated?
    • Through regular reviews and customer feedback.
  2. Is there an opportunity for feedback?
    • Employees are encouraged to provide feedback to management.

Job Retention

  1. What is the employee retention rate like?
    • This varies by company, but many aim to retain staff through supportive policies.
  2. Why do employees leave this role?
    • Common reasons include seeking advancement or changing careers.

Networking and Community

  1. Are there networking opportunities?
    • Yes, many companies facilitate networking events.
  2. How can I connect with other professionals?
    • Online platforms and local business events are good options.

Health and Safety

  1. What health and safety measures are in place?
    • Companies are required to have health and safety protocols for employees.
  2. How are mental health issues addressed?
    • Many employers provide support programs for mental health.

Company Culture

  1. What values do companies typically have?
    • Common values include respect, integrity, and teamwork.
  2. Do companies encourage diversity?
    • Most companies value diversity and inclusion.

Miscellaneous

  1. Can I change jobs while on a work visa?
    • Generally, you can change jobs, but you must apply for a new visa.
  2. How do I handle customer complaints?
    • Stay calm, listen actively, and provide solutions.
  3. What happens if I can’t meet a customer’s needs?
    • Seek advice from a supervisor or suggest alternative solutions.
  4. Is there a dress code?
    • Dress codes vary; some companies have casual attire, while others require business casual.

Job Satisfaction

  1. What makes this job fulfilling?
    • Helping customers and contributing to problem-solving is often rewarding.
  2. Do employees enjoy their work?
    • Many report high job satisfaction, especially when helping customers.

Future Prospects

  1. What is the job market like in New Zealand for this role?
    • The market for customer service positions is generally strong.
  2. What skills will be in demand in the future?
    • Adaptability, tech proficiency, and soft skills are increasingly valuable.

Final Thoughts

  1. What should I do if I am not selected?
    • Seek feedback and consider applying for other roles in the future.
  2. How do I prepare for an interview?
    • Research the company, practice common interview questions, and be ready to discuss your experiences.

Final Thoughts: Is It Worth It?

Absolutely. If you’re a foreigner looking for a stable and high-paying job in New Zealand, becoming a Customer Enquiries Assistant is a smart move.

With $29.45/hr, visa pathways, and remote work options, it’s an ideal stepping stone into New Zealand’s job market.

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